Medical Office Assistant I, (A266044-2), 204, Diabetes Prevention

This position is grant funded. Therefore, it is solely dependent of availability of grant funds.

Provides direct patient support by obtaining vital signs, performing phlebotomy, and assisting with basic clinical procedures. Contributes to patient-centered care by supporting health promotion, disease prevention, and wellness education, particularly for individuals at risk for or living with chronic conditions such as diabetes. Delivers training and guidance on disease self-management, nutrition, and physical activity to encourage healthier lifestyles. Promotes wellness and enhances quality of life through improved patient awareness, early intervention, and preventive care services, while ensuring a safe, professional, and compassionate clinical environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:               

The intent of this job description is to provide a representative summary ofthe major duties and responsibilities performed by employees in this job.  Employees may be requested to perform job-related tasks other than those specifically presented in this description.                                                                                 

• Register patients and program participants; collect intake forms; maintain and update medical and program records; ensure confidentiality in handling all participant information.
• Answer phone calls, emails, and inquiries related to laboratory services and health programs; communicate test results and program information clearly and accurately.
• Conduct basic health screenings, such as blood pressure, blood glucose, height, weight, and BMI; accurately document results in patient charts and program tracking systems.
• Perform blood draws, order laboratory tests, and ensure information is entered accurately; conduct blood draws from homebound patients as needed.
• Collect and perform laboratory tests as directed; process patient charges for lab work utilizing internal software; compile and distribute reports as necessary.
• Prepare, maintain, and ensure the proper functioning of laboratory and screening supplies and equipment (e.g., glucometers, lancets, cuffs, sanitizing tools); maintain office and medical supply inventories and order additional materials as needed.
• Disinfect and sanitize laboratory and office areas, including equipment and furniture, in accordance with safety and infection-control protocols.
• Provide administrative and operational support to program and laboratory staff, including filing, data entry, report preparation, and inventory management.
• Assist with preparation and delivery of group classes, workshops, and health education sessions by creating handouts, organizing sign-in sheets, setting up presentations, and supporting program staff during sessions.
• Welcome participants, explain procedures clearly, respond to questions, and distribute educational materials on healthy living, nutrition, physical activity, and other relevant program topics.
• Coordinate and schedule appointments for screenings, follow-ups, program classes, and laboratory services; monitor and record attendance and participation for accurate reporting.
• Participate in outreach events and community engagement activities, which may occur outside regular hours or on weekends, to promote health education and program awareness.
• Perform other related duties as assigned to support laboratory services, health education, and overall program goals.
• Support supervisory direction with professionalism and adaptability, fostering clarity and shared understanding to avoid potential misalignments.
• Ability to fulfill off-site work duties by operating a City vehicle or, if approved, a personal vehicle with eligibility for mileage reimbursement in accordance with City policy.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of basic math and money handling
• Knowledge of infection control guidelines and PPE use
• Knowledge of modern office procedures and methods including computers and applicable software, such as Microsoft Office and AS400
• Knowledge of English grammar, spelling, and punctuation

Skills and Abilities:

• Skill in data management 
• Skill in conflict resolution and problem solving
• Skill in organization and time management 
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Ability to perform blood draws 
• Ability to communicate effectively, both orally and in writing, in English and Spanish 
• Ability to establish and maintain effective working relationships 
• Ability to meet schedules and deadlines of the work
• Ability to maintain the confidentiality of information and professional boundaries
• Ability to maintain a valid Texas Driver License and a good driving record
• Ability to project a positive and professional image of the City of Laredo
• Ability to comply with all City of Laredo policies and procedures
• Ability to communicate effectively, both orally and in writing 
• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position
• Ability to perform essential functions
• Ability to perform other duties as assigned

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements Position will have the following exposures

• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Work Environment Locations Position will require the employee to work in the following types of work environments
 
 Never

• Construction site
• Confined space 

Seldom

• Street environment (near moving traffic)
• Warehouse environment

Sometimes

• Outdoor environment
• Vehicles

Frequently

• Office or similar indoor environment

Exposures Position will require the employee to be exposed to the following environmental elements

Never

• Fumes or airborne particles
• Toxic or caustic chemicals or substances
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Seldom

• Individuals who are hostile or irate
• Individuals with known violent backgrounds
• Extreme cold (below 32 degrees)
• Moving mechanical parts

Sometimes

• Extreme heat (above 100 degrees)
• Communicable diseases

Travel Position will require the employee to travel

Never:

• National travel
• International travel

Sometimes:

• Regional travel

Frequently

• Local travel

Required Education and Experience:

• High school diploma or G.E.D.
• Six (6) months of educational training
• At least one (1) year of experience in medical office assistant, phlebotomy, or health related field

Proof of TB Test/Screening will be required to be presented prior to employment

Required Licenses or Certifications:

• Medical Office Assistant or Medical Assistant Certification.  Must attach copy of the certification to your application.
• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.